Customer Care

Below is a list of our most frequently asked questions. For further help please review the other sections on our Customer Care page or reach out to us directly. We are here to help.

You can request up to five free carpet color samples to insure you have the correct color before ordering your ACC product. Your request normally will be mailed from Anniston, AL on the next business day using the United States Post Office (USPS). Please insure that USPS delivers to the address you provide below.

Don’t see the product you want listed for your vehicle in our Product Search section? We want to know. Fill out the below form so we can add it to our requested products list.

We have a great network of Authorized Dealers who can further help your individual needs and offer great customer service, all at an economical price. We encourage you to search online for our Dealer’s websites where you can find our products at the best value.

Just make sure you purchase an ACC brand product for your next project. Our dealers will make sure you get a quality product in a timely manner.

Need help installing your ACC Product? It’s understandable to develop some questions when getting started installing our products, especially for the first time. Visit How To for help.

If you purchased our product from one of our Authorized Dealers, please contact them to return your product. Their return policy may vary from ACC’s return policy. We will accept returns only from the person or company who ordered the product directly from ACC.

1. Customer agrees to pay all return shipping cost.
2. Customer agrees to a 20% restock fee.
3. Original shipping charges are non-refundable.
4. Refund issued in the same form as original payment only after receipt of returned product and inspected.

1. ACC will issue a call tag to have incorrect product returned at ACC expense.
2. ACC will manufacture the correct product and ship using same shipping method as original order at ACC expense.
3. In the event the incorrect item is not returned within 30 days, ACC will bill the customer for the replacement product plus shipping charges.

1. Once ACC has determined product is defective, ACC will either manufacture a replacement product as originally ordered or give credit back in the same method as original payment at ACC’s discretion.
2. ACC may opt to have defective product returned for further inspection at ACC’s expense. If product is not returned within 30 days customer will be invoiced for replacement plus shipping charges.

ACC guarantees all of our products to be free from defects in material and workmanship for a period of one year. (Normal wear from use excluded from this guarantee.) ACC will issue a replacement or credit for any defective carpet sets, except those damaged in shipping.

Please contact the ACC Dealer with whom the product was purchased for any Warranty claims or to report shipping issues. Our Dealer will work with us to promptly handle your case.

NOTE: PLEASE INSPECT EACH CARPET SET PRIOR TO INSTALLATION. CARPET SETS CANNOT BE RETURNED AFTER BEING CUT, TRIMMED, GLUED, OR ALTERED IN ANY MANNER.

• SUBJECT TO CHANGE WITHOUT NOTICE – All prices, identification numbers, specifications, policies and terms are subject to change without notice.
• FREIGHT – F.O.B. Plant, Anniston, Alabama.
• PRODUCTION TIME – Most orders will be shipped within 1 to 2 business days of receipt.

Auto Custom Carpets, Inc. (ACC) respects your expectation of privacy as you visit www.accmats.com. Accordingly, we do not collect any personally identifiable information about you unless you specifically give it to us, in which case we will hold that information in confidence.

However, the fact that you visited us is tracked for statistical purposes but not in a way that can be used to personally identify you. We log:

ACC aggregates this information to measure how our site is being used so we can improve its content.

Our cookies are simply data tags that identify each visitor as a distinct unnamed user. By tracking where cookies show up on our site, we can determine what content people prefer and where to put things to make them easy to find.

A cookie cannot retrieve any other data from your hard drive, tell us your email address, or pass on a virus. If your browser is set to reject cookies, it should not affect site performance.

We DO NOT sell, rent or share your personal information with any other person for any reason that is not directly related to ACC's products or services.

When you make purchases with us or asked us to mail or send you information about our products, we obviously will need your name and address. However, we will not contact you personally unless you specifically request it.

We collect your contact information, applicable experience and contact instructions through an online form. The data is stored in a restricted database at ACC for several months, at which time it is deleted.

Although this web site is not intended to be used by children under age 13, ACC fully supports protecting the privacy needs of children and encourages parents to actively participate in their children’s online activities and interests. For information about the Children’s Online Privacy Protection Act, visit the Federal Trade Commission web site: Visit Site.

As we continue to develop our Web site and take advantage of technologies to better serve you, this policy statement may change. We therefore encourage you to check back with us periodically so you understand our current privacy policy. If you have any concerns, feel free to contact us at any time.

ACC takes appropriate steps to keep your personal information confidential. Those steps include limiting access to the database, establishing penalties for violating this policy, and enforcing those penalties. To prevent unauthorized access or disclosure, maintain data accuracy, and ensure the appropriate use of the information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online to the best of our ability.

ACC provides links to other Web sites solely as a convenience to you. When you click on such a link, you will leave our site. We have not reviewed these other sites, do not have any control over or responsibility for their content or privacy policies. If you decide to access any of the third party sites linked to our site, you do so at your own risk.

By using this Web site, you consent to our use of your information as described in this Privacy Policy. We reserve the right to change our Privacy Policy at any time without advance notice.