Customer Care

Contact Us
(800) 352-8216 (Toll Free)
(256) 236-1118 (Local)
(256) 236-7375 (Fax)
Hours of Operation
Monday - Friday
8:00 AM - 5:00 PM CST
Saturday - Sunday
Closed
Corporate Headquarters
P.O. Box 1350
1429 Noble Street
Anniston, AL 36202

Contact Us

Have a question or comment, please let us know. We are here to help. Also be sure to check our FAQ's section to see commonly asked questions.

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Frequently Asked Questions

Below is a list of our most frequently asked questions. For further help please review the other sections on our Customer Care page or reach out to us directly. We are here to help.

What are the original colors for my vehicle?
This information can be obtained by going to "Product Search" and entering your vehicle’s Year, Make, and Model. Then select the product you are looking for. After selecting your product you will be given the list of original materials and colors.
How should I install my sound deadening material?
Instructions may vary for multi-piece sets: EVA - Install poly side down/paper side up. Mastic with Pad - Install pad side down. Foil with Pad - Install pad side down.
May I order unoriginal material and/or color for my product?
Yes, in some cases you can order unoriginal materials and colors. All unoriginal materials and colors are always Nonreturnable.
Is it possible to get a sample of a particular carpet color?
Yes, we can provide up to five color swatches to customers interested in ordering from ACC, Inc.
Do you have product photos of everything you manufacture?
We have images for the majority of our products. When you do a "Product Search" on our web site, you will see an image of the product if one is available. New images are added to our database weekly.
Do you keep all your products in stock and what is your turn around time to receive an order?
No. We manufacture every product to order. Most items will ship 24-48 hours after order placement.
Can I order extra yardage of material?
Yes, all of our carpet materials are available to order by the yard. Material widths vary: Essex, Cut Pile, Truevette, Loop, and Nylon Loop are all 78 inches wide. Daytona is 54 inches wide. Tuxedo is 52 inches wide. Trinidad is 54 inches wide.
Do the carpets come with padding?
In most cases if your original carpet came with padding then your replacement carpet from ACC, Inc. will come with padding. Most carpets come with padding attached underneath the carpet. Some kits, including Vinyl, will have the padding loose in the box and not attached to the carpet. We also offer padding kits and padding by the yard that are sold separately.
What is Mass Backing?
Mass Backing is an approximately 45mil thick Ethylene Vinyl Acetate (EVA). It can be added to most any molded carpet and adds great sound and heat insulation to your vehicle's flooring. It also increases the overall look of the carpet after installation.
What are dimensions for the universal floor mats?
Driver Mat: 25 3/4" x 16 3/4. Passenger Mat: 25 3/4" x 16 3/4". Rear Mats: 13 1/2" x 15 7/8".
How much is shipping?
Shipping charges are determined by the box size and weight. Shipping charges can be estimated by selecting items online and then view your shopping cart. Entering your ship-to zip code will allow you to view charges for all shipping methods.
What is Essex and how is it different than standard Cut Pile?
Essex material is a premium, super plush upgrade to our standard Cut Pile. Standard Cut Pile is 1/4 inch high. Essex is 3/8 inch high. ACC, Inc. has offered Essex material as a upgrade option for over 10 years and it was developed with luxury in mind. Essex can be specified for just about any model vehicle as an upgrade to your order. It is made from 100% Nylon Cut Pile carpet manufactured with over 40% more nylon fiber than our standard Cut Pile. Essex material width is 78 inches. Just like all other ACC, Inc. materials, Essex is dyed on a continuous dying range and meets color fastness industry standards.
Is your carpet waterproof or marine grade?
No. Our carpet is not intended to be used outdoors or on boats, planes, etc. It is intended for interior automotive use only.
Is your carpet fireproof?
All of our materials go through rigorous testing. All meet or exceed Federal Motor Vehicle Safety Standards for flammability retardation. Our carpet is meant to be a replacement to the original automotive carpet that came from the OEM. Using it for any other purpose is not recommended.
What is your return policy?
If you purchased our product from one of our Authorized Dealers, please contact them to return your product. Their return policy may vary from ACC's return policy. We will accept returns only from the person or company who ordered the product directly from ACC.
Where can I find installation instructions?
Please check out the "How To Tutorials" tab on our web site's home page. There you will find helpful videos, quick pointers, and written instructions. If you still need help, please give us a call or send us an email. Look for new videos to be added frequently.
I do not see my vehicle listed on your web site, what can I do?
Please fill out the New Product Request Form located on the Customer Care tab of our website.
How often do you make new products?
Our R&D department is always working on new products and most molds are built based on demand. If we do not have what you are looking for Click on the Customer Care Tab and fill our a New Product Request Form.
Color Sample Request

You can request up to five free carpet color samples to insure you have the correct color before ordering your ACC product. Your request normally will be mailed from Anniston, AL on the next business day using the United States Post Office (USPS). Please insure that USPS delivers to the address you provide below.

Pick Sample
 
For International request, please contact our Customer Care department as shipping charges will apply.
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New Product Request

Don’t see the product you want listed for your vehicle in our Product Search section? We want to know. Fill out the below form so we can add it to our requested products list.


Vehicle

Choose all that apply.

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Where To Buy

We have a great network of Authorized Dealers who can further help your individual needs and offer great customer service, all at an economical price. We encourage you to search online for our Dealer’s websites where you can find our products at the best value.

Just make sure you purchase an ACC brand product for your next project. Our dealers will make sure you get a quality product in a timely manner.

Let us work hard to make you a satisfied customer for years to come.
acc r auto custom carpets.inc.
Installation Help

Need help installing your ACC Product? It’s understandable to develop some questions when getting started installing our products, especially for the first time. Visit How To for help.

Check Order Status
Dealers - Log in to your account for more detailed Search Options.
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Return Policy

If you purchased our product from one of our Authorized Dealers, please contact them to return your product. Their return policy may vary from ACC’s return policy. We will accept returns only from the person or company who ordered the product directly from ACC.

All return items must have an MRA (Merchandise Return Authorization) code and shipped to:

Auto Custom Carpets, Inc.
Attn: Returns Department
318 Noble Street
Anniston, AL 36201

Reason for Return:

CUSTOMER DOES NOT WANT – Auto Custom Carpets, Inc. will accept products back as long as product is still in new, unaltered condition.
  1. Customer agrees to pay all return shipping cost.
  2. Customer agrees to a 20% restock fee.
  3. Original shipping charges are non-refundable.
  4. Refund issued in the same form as original payment only after receipt of returned product and inspected.
INCORRECT ITEM SHIPPED – Auto Custom Carpets, Inc. will replace the product with the originally ordered item. To help expedite the return and replacement process, please provide product photo(s) to help insure received product is incorrect.
  1. ACC will issue a call tag to have incorrect product returned at ACC expense.
  2. ACC will manufacture the correct product and ship using same shipping method as original order at ACC expense.
  3. In the event the incorrect item is not returned within 30 days, ACC will bill the customer for the replacement product plus shipping charges.
WARRANTY REPLACEMENT – Auto Custom Carpets, Inc. will replace the product that is determined to be defective or issue credit per the guidelines outlined in ACC’s written Warranty. To help expedite the replacement process, please provide product photo(s) showing the defect.
  1. Once ACC has determined product is defective, ACC will either manufacture a replacement product as originally ordered or give credit back in the same method as original payment at ACC’s discretion.
  2. ACC may opt to have defective product returned for further inspection at ACC’s expense. If product is not returned within 30 days customer will be invoiced for replacement plus shipping charges.


NOTE: PLEASE INSPECT EACH CARPET SET PRIOR TO INSTALLATION. CARPET SETS CANNOT BE RETURNED AFTER BEING CUT, TRIMMED, GLUED, OR ALTERED IN ANY MANNER.
Warranty Information

ACC guarantees all of our products to be free from defects in material and workmanship for a period of one year. (Normal wear from use excluded from this guarantee.) ACC will issue a replacement or credit for any defective carpet sets, except those damaged in shipping.

Please contact the ACC Dealer with whom the product was purchased for any Warranty claims or to report shipping issues. Our Dealer will work with us to promptly handle your case.

NOTE: PLEASE INSPECT EACH CARPET SET PRIOR TO INSTALLATION. CARPET SETS CANNOT BE RETURNED AFTER BEING CUT, TRIMMED, GLUED, OR ALTERED IN ANY MANNER.

Terms and Conditions
  • SUBJECT TO CHANGE WITHOUT NOTICE – All prices, identification numbers, specifications, policies and terms are subject to change without notice.
  • FREIGHT – F.O.B. Plant, Anniston, Alabama.
  • PRODUCTION TIME – Most orders will be shipped within 1 to 2 business days of receipt.
NOTE: PLEASE INSPECT EACH CARPET SET PRIOR TO INSTALLATION. CARPET SETS CANNOT BE RETURNED AFTER BEING CUT, TRIMMED, GLUED, OR ALTERED IN ANY MANNER.

Color Disclaimer

ACC is able to match most original materials and colors for carpets and floor mats. However, every vehicle may have several variations of the same color for each model year. Dye lots for carpet may vary +/- 5%. This is common to industry standards and must be understood by manufacturers, dealers, and the customer.
General Policy

Auto Custom Carpets, Inc. (ACC) respects your expectation of privacy as you visit www.accmats.com. Accordingly, we do not collect any personally identifiable information about you unless you specifically give it to us, in which case we will hold that information in confidence.

However, the fact that you visited us is tracked for statistical purposes but not in a way that can be used to personally identify you. We log:

  • Your domain (such as "aol.com" or "earthlink.net" – not your email address),
  • When your visit occurred and its duration,
  • The pages you visited,
  • The type of browser and operating system in your computer, and
  • The link (if any) that brought you to our site.

ACC aggregates this information to measure how our site is being used so we can improve its content.

Cookies

Our cookies are simply data tags that identify each visitor as a distinct unnamed user. By tracking where cookies show up on our site, we can determine what content people prefer and where to put things to make them easy to find.

A cookie cannot retrieve any other data from your hard drive, tell us your email address, or pass on a virus. If your browser is set to reject cookies, it should not affect site performance.

Personal Information You Provide to Us

We DO NOT sell, rent or share your personal information with any other person for any reason that is not directly related to ACC's products or services.

When you make purchases with us or asked us to mail or send you information about our products, we obviously will need your name and address. However, we will not contact you personally unless you specifically request it.

Applications for Employment

We collect your contact information, applicable experience and contact instructions through an online form. The data is stored in a restricted database at ACC for several months, at which time it is deleted.

Children

Although this web site is not intended to be used by children under age 13, ACC fully supports protecting the privacy needs of children and encourages parents to actively participate in their children’s online activities and interests. For information about the Children’s Online Privacy Protection Act, visit the Federal Trade Commission web site: Visit Site.

Changes to this Policy

As we continue to develop our Web site and take advantage of technologies to better serve you, this policy statement may change. We therefore encourage you to check back with us periodically so you understand our current privacy policy. If you have any concerns, feel free to contact us at any time.

Security

ACC takes appropriate steps to keep your personal information confidential. Those steps include limiting access to the database, establishing penalties for violating this policy, and enforcing those penalties. To prevent unauthorized access or disclosure, maintain data accuracy, and ensure the appropriate use of the information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online to the best of our ability.

Links

ACC provides links to other Web sites solely as a convenience to you. When you click on such a link, you will leave our site. We have not reviewed these other sites, do not have any control over or responsibility for their content or privacy policies. If you decide to access any of the third party sites linked to our site, you do so at your own risk.

Your Consent

By using this Web site, you consent to our use of your information as described in this Privacy Policy. We reserve the right to change our Privacy Policy at any time without advance notice.

Legal:

Introduction
PLEASE READ THESE WEB SITE TERMS OF USE CAREFULLY BEFORE USING THIS WEB SITE (THE “WEB SITE”). THESE WEB SITE TERMS OF USE (THE “TERMS OF USE”) GOVERN YOUR ACCESS TO AND USE OF THE WEB SITE. THE WEB SITE IS AVAILABLE FOR YOUR USE ONLY ON THE CONDITION THAT YOU AGREE TO THE TERMS OF USE SET FORTH BELOW. IF YOU DO NOT AGREE TO ALL OF THE TERMS OF USE, DO NOT ACCESS OR USE THE WEB SITE. BY ACCESSING OR USING THE WEB SITE, YOU AND THE ENTITY YOU ARE AUTHORIZED TO REPRESENT ("YOU" OR "YOUR") SIGNIFY YOUR AGREEMENT TO BE BOUND BY THE TERMS OF USE.

Disclaimer of Warranties
ACC MAKES NO REPRESENTATIONS ABOUT THE RESULTS TO BE OBTAINED FROM USING THE WEB SITE, THE ACC SYSTEMS, THE SERVICES, THE INFORMATION OR THE CONTENT. THE USE OF SAME IS AT YOUR OWN RISK.

THE WEB SITE, THE ACC SYSTEMS, THE INFORMATION, THE SERVICES AND THE CONTENT ARE PROVIDED ON AN "AS IS" BASIS. ACC, ITS LICENSORS, AND ITS SUPPLIERS, TO THE FULLEST EXTENT PERMITTED BY LAW, DISCLAIM ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT OF THIRD PARTIES' RIGHTS, AND FITNESS FOR A PARTICULAR PURPOSE. ACC AND ITS AFFILIATES, LICENSORS AND SUPPLIERS MAKE NO REPRESENTATIONS OR WARRANTIES ABOUT THE ACCURACY, COMPLETENESS, SECURITY OR TIMELINESS OF THE CONTENT, INFORMATION OR SERVICES PROVIDED ON OR THROUGH THE USE OF THE WEB SITE OR THE ACC SYSTEMS. NO INFORMATION OBTAINED BY YOU FROM THE WEB SITE SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED BY ACC IN THESE TERMS OF USE.

SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTY, SO THE LIMITATIONS AND EXCLUSIONS IN THIS SECTION MAY NOT APPLY TO YOU. IF YOU ARE DEALING AS A CONSUMER, YOUR STATUTORY RIGHTS THAT CANNOT BE WAIVED, IF ANY, ARE NOT AFFECTED BY THESE PROVISIONS. YOU AGREE AND ACKNOWLEDGE THAT THE LIMITATIONS AND EXCLUSIONS OF LIABILITY AND WARRANTY PROVIDED IN THESE TERMS OF USE ARE FAIR AND REASONABLE.
Careers

With locations in Alabama and Georgia, Auto Custom Carpets, Inc. is an equal opportunity employer looking for individuals who thrive in a team-oriented environment. We provide a competitive wage and benefit package that includes medical, dental, group life and other optional insurances.

ACC accepts applications Monday through Friday in Alabama at our main office from 8:30 am – 4:30 pm central time and in Georgia from 8 am – 12 noon eastern time.

Alabama Corporate Office

Auto Custom Carpets, Inc.
1429 Noble Street Anniston, AL 36201
(256) 236-1118

Georgia Office

Auto Custom Carpets, Inc.
302 W. Cherokee Street LaFayette, GA 30728
(706) 638-1463